For legal purposes, Santa Tom works under the business name Toledo Santa LLC, and operates this website as a means of communication with the people he visits each year.
Click on a topic title below to read our policy on that topic.
We receive information from our customers by direct communication, and automatically when contacted electronically. Collected information helps us to communicate back to you, and to personalize your visit with Santa.
When you contact Toledo Santa LLC, either via phone, our website, or e-mail, you provide information to us. This may include your name, address, and phone numbers, as well as personal information about your children and family.
We may store any information you provide us, either in writing or electronically. You can choose not to provide certain information, but then you might not be able to take full advantage of our services. We use the information that you provide to respond to your requests, customize visits for you, and communicate with you. Personal information about your family is only used to enhance their visit with Santa, and is never shared with others.
We receive and store certain types of information whenever you interact with our website or phone us. For example, our phones use Caller ID to record your phone number. Also, like many websites, we obtain information about your Web browser when you accesses our website. This may include information on how your reached our website, which pages you visited, when you visited them, and the type of browser and computer system you used.
This information is tracked according to your Internet Protocol (IP) address only, and not by any individual. IP addresses are automatically assigned by your Internet Service Provider (ISP). For example, AOL assigns one set of IP addresses, and Buckeye Express uses another set. Some larger businesses have their own unique IP address assignment, so visits from these companies are identified as such, but there is no way for us to use this information to directly identify you.
To help us make e-mails more productive, and to improve service and your visit, we will send you reminders of upcoming scheduling, appointments, and order confirmations. If you do not want to receive e-mail from us, please let us know.
Toledo Santa LLC and www.toledosanta.com uses website visitor tracking software from StatCounter which does provide a cookie to your system. This cookie merely records that you have visited before, and lets us know that you have made a return visit. You may safely ignore or delete this cookie at any time.
We respect your privacy and appreciate your business. We never share any financial information or personal information with other parties without your direct permission. If we are unable to fulfill a request for our services, we may forward your request and contact information to others who may be able to help you out. We will always ask for permission before forwarding your information. If you do not wish us to do this, please make certain you indicate this when contacting us. There is a checkbox on our Contact Forms to simplify this task.
We do not collect sensitive financial information about our customers. The information you provide to us is only stored in our e-mail systems and in a database stored on Santa Tom's personal computer, which is not directly accessible to others on the internet.
At this time, there is no direct access to information you have provided Toledo Santa LLC, since this information is not available to anyone through the internet. Each year, we e-mail a reminder to our customers, along with a link to a private web form where you can update your information. You may also e-mail us at any time to request the information we have on file.
If you choose to visit Toledo Santa LLC or toledosanta.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the State of Ohio. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the Contact link on the menu, and we will try to resolve it.
Our business changes occasionally, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site annually to review any changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.